A user sends a message to help@foobar stating a problem. The system responds with the following:
Subject: Re: [Ticket#2005061710000019] Mount problem From: Help System <Help@cs.rutgers.edu> Date: Fri, 17 Jun 2005 17:14:54 -0400 To: Joe Rutgers <jrutgers@cs.rutgers.edu>
Thanks for your e-mail. A new ticket has been created.
You wrote:
>> Hi,
>>
>> I’m trying to mount /foo/local from machine bar.rutgers.edu but I get
>> ‘permission denied'”). Can this be fixed?
>>
>> Joe
A system administrator has been notified that this request has been received and will reply as soon as possible.
LCSR Help System
The system also sends a notification to the administrator in charge of these systems. The administrator responds through the system:
Subject: Re: [Ticket#2005061710000019] Mount problem From: Help Test <help@cs.rutgers.edu> Date: Fri, 17 Jun 2005 17:20:41 -0400 To: Joe Rutgers <jrutgers@cs.rutgers.edu>
Hi,
Are you trying to NFS mount this filesystem?
Robert Tuck
Joe Rutgers <jrutgers@cs.rutgers.edu> wrote:
> Hi,
>>
>> I’m trying to mount /foo/local from machine bar.rutgers.edu
>> but I get ‘permission denied'”). Can this be fixed?
>>
>> Rob
>>
>>
A user can reply to this message and will get the following response from the system:
Subject: Re: [Ticket#2005061710000019] [Ticket#20050617 [...] From: Help System <Help@cs.rutgers.edu> Date: Fri, 17 Jun 2005 17:25:39 -0400 To: Joe Rutgers <jrutgers@cs.rutgers.edu>
Thanks for your follow up e-mail
You wrote:
>> Hi,
>>
>> Yes. I was able to do it yesterday without any problem.
>>
>> Joe
>> Help Test wrote:
A system administrator has been notified that this request
has been received and will reply as soon as possible..
LCSR Help System
The administrator responds again:
From: Help Test <help@cs.rutgers.edu> To: Joe Rutgers <jrutgers@cs.rutgers.edu> Subject: Re: [Ticket#2005061710000019] Mount problem Created: 06/17/2005 17:30:55 by agent Type: email-external Attachment:
Dear Joe,
I mistakenly removed the host from a config file. I have added it back to file. It should work now.
Robert Tuck
Joe Rutgers <jrutgers@cs.rutgers.edu> wrote:
> Hi,
>
> Yes. I was able to do it yesterday without any problem.
>
> Joe
> Help Test wrote:
>
> >Hi,
> >
> >Are you trying to NFS mount this filesystem?
> >
> >Robert Tuck
> >
> >Joe Rutgers <jrutgers@cs.rutgers.edu> wrote:
> >
> >
> >
> >>Hi,
> >>
> >>I’m trying to mount /foo/local from machine bar.rutgers.edu but I get
> >>’permission denied'”). Can this be fixed?
> >>
> >>Joe
