Getting Help
1. If you have issues with CS Resources
- For Academic/Class related questions, see Academic Contacts
- For Computing/IT Related issue
- Can’t login? Set or Reset your CS Linux password or Activate CS Linux account.
- Check Status of iLab Machines if you can’t access specific machine.
- Check CS Networking and Resource Status if you are having uptime issue.
- Visit iLab Assistant on duty at Hilll 252 (the CAVE) for programming or other questions.
- Follow @RutgersLCSR Twitter account.
- Visit LCSR Operator at CoRE 235 or call 848-445-2443 for account/printing/network etc issues.
- Visit LCSR Technical Staff at CoRE 2nd floor for any technical questions you have. CoRE building is in Busch campus.
- Send email to:
help@cs.rutgers.eduto a create a support ticket. We will try to get back to you within 2 business days.
2. If you have issues with Non CS computing resources
- University IT HelpDesk?
- Canvas issue? see Canvas Help.
- Zoom Issue, see Zoom Guide
- Don’t like your email address, NetID/Password issues? go to NetID.rutgers.edu
3. If you have issues with Facilities or Building
- Locked out? Contact LCSR Staff (Rob Toth or Frederick Crispin)
- Obtaining Keys or Keycard access to Computer Science Offices or Rooms?
- Problems with Rutgers physical building and facilities (e.g., heating, cooling, lights, plumbing, etc.)? Please submit a maintenance request with University Facilities and or let us know by sending email to:
help@cs.rutgers.eduto a create a support ticket where our staff will contact university facilities people for you.
For other helps, see CS Helpdesk
About the CS Support Ticket System
LCSR has deployed Znuny , open source ticketing system for problems, bugs, and help requests.
We are using email to submit problem reports to Znuny. A ticket will be generated and the ticket number will be sent back to the user in an email message. Additional messages from the system may appear when the state of the ticket changes.
How do I report a problem?
- Send an email to help@cs.rutgers.edu detailing your specific problem.
- Contact the Operator at ext. 5-2443 (848-445-2443 for external callers) for issues that might require a more immediate response. See the Operations page for coverage.
How do I check the status of my trouble ticket?
You can check the status of your request with this interface. Use your Rutgers username/password to login to the site.
What do the messages look like?
This can be seen in the following example session.
What happens when I submit a problem?
You should get a new ticket message from the system with the ticket number. This can be seen in the following example session.
Why didn’t I get a response?
The incoming messages are passed through a spam filter. If the filter marks the message as spam, the message will be dropped before it is delivered to the system. This is an attempt to prevent spam from creating extraneous tickets. If you don’t get a response, try resending the message or call Operations.
What is the response time?
Most people get a respond in less than a day and within hours. We will try to respond to you mostly within 24-48 business hours. If you don’t get any respond then, please call the operator at ext. 5-2443 (848-445-2443 for external callers), as something else could be wrong.