Getting Help
1. If you have issues with Computer Science Resources
- For Academic/Class-related questions, see Academic Contacts
- For Computing/IT-related issues
Solve Virtually
- Can’t log in? Try to log in using your NetID/password. If the problem persists, Set or Reset your CS Linux password or Activate your CS Linux account.
- If the machine is not responding, check the status of CS machines or Networking.
- Send an email to help@cs.rutgers.edu to create a support ticket. We will try to get back to you within two business days.
- Follow @RutgersLCSR’s Twitter account.
Solve in-Person
- For programming or other questions, visit the iLab Assistant at Hill 252 (Coding and Social Lounge – f.k.a The CAVE).
- Visit the LCSR Operator at CoRE 235 or call 848-445-2443 for issues with the account, printing, network, etc.
- Visit LCSR Technical Staff at CoRE, 2nd floor, for any technical questions. The CoRE building is on the Busch campus.
2. If you have issues with Non-CS computing resources
- University IT HelpDesk?
- Canvas issue? See Canvas Help.
- Zoom Issue, see Zoom Guide
- Don’t like your email address, NetID/Password issues? go to NetID.rutgers.edu
3. If you have issues with Facilities or Building
- Locked out? email keycards@cs.rutgers.edu or see LCSR Technical Staff at CoRE, 2nd floor,
- Obtaining Keys or Keycard access to Computer Science Offices or Rooms?
- Problems with Rutgers’s physical building and facilities (e.g., heating, cooling, lights, plumbing, etc.)? Please submit a maintenance request with University Facilities and or let us know by sending an email to help@cs.rutgers.edu to create a support ticket where our staff will contact university facilities people for you.
For Graduating Students, See Access to Rutgers technology resources for graduating students
For other help, see Helpdesk.
About the CS Support System
LCSR is using University Help System since Feb. 10, 2026
We are using email to submit problem. An incident ticket will be generated, and the incident number will be sent back to the user via email. Additional messages from the system may appear when the state of the incident changes.
How do I report a problem?
- Send an email to help@cs.rutgers.edu detailing your specific problem.
- Contact our Operator at ext. 5-2443 (848-445-2443 for external callers) for issues that might require a more immediate response. See the Operations page for coverage.
What happens when I submit a problem?
You should get a new Incident message with the Incident number from the system.
Why didn’t I get a response?
The incoming messages are passed through a spam filter. If the filter marks the message as spam, it will be dropped before it is delivered to the system. This is an attempt to prevent spam from creating extraneous tickets. If you don’t get a response, try resending the message or call Operations.
What is the response time?
Most people get a response in less than a day and within hours. We will respond to you within 24-48 business hours. If you don’t get any response, please call the Operator at ext. 5-2443 (848-445-2443 for external callers), as something else could be wrong.
